How do you maintain a culture of excellence as your cleaning business scales up? Especially as many of your technicians work remotely?
PODS are a collaborative concept that creates geographic teams within the larger company. Creating leadership opportunities and pushing Leadership, Management, & Accountability (LMA) down to the technicians. POD will also allow Better Life to increase operational efficiency and increase technician engagement.
Matt Ricketts is the President and Chief Experience Officer of Better Life Maids, a residential cleaning company that delivers high-quality service and customer satisfaction. Matt has been leading and growing this business for over 15 years, developing systems, strategies, and brand awareness that have earned multiple awards and recognition in the industry.
Matt previously served as the CMO and an Advisory Board Member of MaidCentral Software, a SaaS solution that helps cleaning companies scale and optimize their operations, revenue, and profitability.
In addition, Matt is a speaker and consultant at Matt Talks Business, where he leverages his experience as both a successful entrepreneur and a former professional airline pilot to help other business owners accelerate their results and success. Matt has been speaking and consulting for over 7 years, sharing insights and best practices on topics such as strategic business development, marketing, publicity, customer experience, and employee engagement. His mission is to empower cleaning business owners to make more money, create happy clients, and attract and retain better employees.